Thankyou for shopping at Dorje if you are not satisfied with your purchase, and wish to return or exchange we're here to help.
Please see below for our guidelines & procedures.
We only accepts returns/exchanges for merchandise purchased from our online store, www.dorje.in all merchandise purchased from third party distributors must be returned to the respective distributor. Merchandise purchased from Dorje Store can be returned/exchanged at any Dorje retail location.
You may return an item within 9 calendar days from the date you received it.
The item you are returning must be unused, unwashed, unworn & generally in the same condition that you received it, with all the tags and labels attached
Your item needs to have the receipt or proof of purchase.
Contact customer service via phone or email with your order number and whether you are requesting an exchange, store credit, or a full refund.
if you have any questions or concerns, please feel free to contact us at 91 (888) 244-8888 or email firstname.lastname@example.org
Certain Products like T-shirt Combos, Gift cards Rolling Pouches, Posters, Playing cards, Tapestries, and other partner produced products without the Dorje logo are non- returnable and Non Refundable : such products and services cannot be claimed under this refund / return policy..
We do not provide returns or exchanges to international orders. if there is an issue with your international order, please contact customer service and we will try to resolve it for you.
Once we receive your item, We will inspect it and notify you that we have received your returned
Item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us.
Email id here: Hi@Dorje.in
Contact : Your countries exit code, followed by 91 8882448888
Postal Address: Dorje J 131, 2nd Floor Vikaspuri New Delhi 110018